Our products do not break down, but just in case we give a 24-month warranty on each product of our brand. The warranty covers all manufacturing defects of the materials and design defects that occur when used in accordance with the instruction manual. The warranty does not cover natural wear and tear of the products and damage caused by improper use or an accident.
COMPLAINT PROCEDURE:
Contact us by e-mail shop@qusybaby.com We will send you a courier for the package Depending on the defect, we repair or replace the baby carrier with a new one We send you a repaired or a new baby carrier
RETURN PROCEDURE
The customer has 14 days to return the purchased product without giving any reason. We accept returns of new products, of course taking them out of the packaging and trying them on is not treated as using the product. We only accept returns for goods purchased through our online store. You need a receipt and a completed return form attached to the carrier. The customer orders a courier at his own expense. The fee is reimbursed in the same way as the payment was made.
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Warranty, returns and complaints